Etiquette And Policies
Services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.
24 hours’ notice is required to cancel or reschedule an appointment. Failure to cancel appointments at least 24 hours in advance or failure to show up for your appointment will result in a charge of 50% of the scheduled appointment fee which will be processed on the credit card retained on file to reserve appointment.
Full payment is due at time of service. We accept cash, checks & credit cards (Visa, MasterCard, Discover or American Express)
Please arrive 10-15 minutes prior to your first scheduled appointment. This allows you time to fill out our brief health intake form & enjoy our space for the first time without feeling rushed.
If you are late to your session you are welcome to join in the next session. Once a session begins the door is shut for the duration of the salt treatment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Gift cards may be purchased for any value amount and are redeemable for massage services only- no cash value. Urban Oasis Salt Spa is not responsible for lost, stolen, unauthorized, card use or damaged cards. Cards may be replaced if a valid card number can be provided. Replacement cards will be the value if the card at the time we receive your report of loss, card damage, theft or unauthorized use.
If you prefer either a male or female therapist you can request this at the time of booking your appointment. If you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.
Gratuities are not included in the price of our services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 15-20% of the regular cost of service.
Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions.
In an effort to maintain a healthy environment, we ask that if you are sick (which includes a fever, the flu, etc.) or have onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your wellbeing as well as the health of our employees, therapists and clients. Getting a massage while you are sick is not advised. While in the early and acute stages of a sickness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood and lymph). If you get a massage after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your massage. If you do need to cancel your appointment, please call us as soon as possible and we will be happy to reschedule your appointment for a time when you are feeling better.
Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.
In our effort to maintain a relaxing & tranquil atmosphere for clients, we ask that all cell phones and pagers be silenced or turned off upon entering our center. Cell phone use is not permitted beyond the reception area.
We do not offer direct insurance billing but can provide a coded receipt for your session that you may be able to submit to your insurance company for reimbursement. A prescription from your doctor or chiropractor is typically required. You must contact your health insurance provider to verify that massage therapy is a covered plan benefit and for instruction on how to submit your claim. You are responsible for payment at the time of service.
Recognizing that some of our staff, therapists and clients have sensitives and/or allergic reactions to various synthetic fragrances, we have a Fragrance-Free Policy. In an effort to create the healthiest environment possible for everyone, we request that you refrain from wearing perfume, scented lotions, body sprays or other similar products while at our center (more specifically: any product that emits a distinctly noticeable scent).